Handmade Walnut (Sapwood) Slimline Pen

Shipping PolicyAt PersonalizedProduct, we're committed to providing you with a seamless shopping experience, and that includes clear guidelines on shipping. Please read our shipping policy carefully to understand how shipping works for both vendors and customers.Vendor and Customer Responsibility1. Vendor Responsibility: Vendors on Personalized Product are responsible for shipping their products to customers. This means packaging items securely, choosing appropriate shipping methods, and ensuring timely delivery. Vendors are encouraged to use reputable shipping carriers with tracking services to provide transparency throughout the shipping process.2. Customer Responsibility: Customers are responsible for providing accurate shipping information during the checkout process. It's crucial to double-check the shipping address to prevent any delivery issues. If a customer notices an error in their shipping address after placing an order, they should contact the vendor as soon as possible to request corrections.Shipping Costs1. Weight-Based Shipping: By default, shipping costs are determined by the weight of the product(s) in the order. Vendors may specify the weight of their products, which will be used to calculate shipping charges for customers. Please note that these charges may vary depending on the shipping carrier chosen by the vendor.2. Vendor-Defined Shipping: In some cases, vendors may offer custom or specialized shipping options with predetermined shipping costs, regardless of product weight. Customers should refer to the product listing or contact the vendor directly to understand the specific shipping method and associated costs for such items.Shipping TimesShipping times may vary depending on the vendor's location, the customer's location, and the chosen shipping method. Vendors are encouraged to specify estimated shipping times in their product listings or communicate these details with customers during the ordering process.Tracking and ConfirmationTo ensure transparency and peace of mind, vendors are encouraged to provide customers with tracking information once the order has been shipped. Customers can use this information to monitor the progress of their delivery.International ShippingFor international orders, customers may be responsible for customs duties, taxes, or import fees depending on their country's regulations. Vendors and customers should be aware of these potential additional costs and responsibilities when shipping internationally.Returns and RefundsIn the event of shipping issues, damaged items, or any other concerns related to the delivery process, please refer to our Returns and Refunds policy for further guidance on how to address these issues.PersonalizedProduct is committed to facilitating smooth transactions and clear communication between vendors and customers. We encourage both parties to collaborate and address any shipping-related questions or concerns promptly.If you have any questions or require further assistance regarding our shipping policy, please feel free to reach out to our customer support team.Thank you for choosing PersonalizedProduct for your personalized shopping needs.Last Updated: 09/11/2023